Journal Article

Understanding Customers Retrials in Call Centers: An Empirical Study

Manufacturing and Service Operations Management.
Author(s)

Kejia Hu

Achal Bassamboo

Gad Allon

Date Published: 2022
Citations: Hu, Kejia, Achal Bassamboo, Gad Allon. 2022. Understanding Customers Retrials in Call Centers: An Empirical Study. Manufacturing and Service Operations Management..